Use the same requirements and sample workflow when evaluating NBS and Mindbody. This checklist does not assert that either provider includes or lacks a feature, costs less overall, or produces better business results. Ask for a demonstration and written plan details before choosing.
Questions for NBS and Mindbody
Use the same requirements when speaking with both providers
🎯
Test your workflow
Ask both providers to demonstrate inquiry capture, scheduling, follow-up, and the exceptions your team handles.
💰
Compare total costs
Include subscriptions, users, messaging, setup, integrations, and ongoing maintenance in the proposed configuration.
💬
Confirm ownership
Agree who configures automations, trains the team, reviews AI responses, and handles support or data export.
Workflow Checklist
Ask both providers to demonstrate the workflows you need
Feature
Question for both providers
Scheduling
Class Scheduling
Which plan includes class scheduling, and what setup, limits, or usage costs apply?
Online Booking
Which plan includes online booking, and what setup, limits, or usage costs apply?
Waitlist Management
Which plan includes waitlist management, and what setup, limits, or usage costs apply?
CRM
Member Management
Which plan includes member management, and what setup, limits, or usage costs apply?
Lead Tracking
Which plan includes lead tracking, and what setup, limits, or usage costs apply?
AI
AI Chatbot
Which plan includes ai chatbot, and what setup, limits, or usage costs apply?
AI Appointment Booking
Which plan includes ai appointment booking, and what setup, limits, or usage costs apply?
Automation
Email Campaigns
Which plan includes email campaigns, and what setup, limits, or usage costs apply?
SMS Campaigns
Which plan includes sms campaigns, and what setup, limits, or usage costs apply?
Retention Sequences
Which plan includes retention sequences, and what setup, limits, or usage costs apply?
Marketing
Landing Pages
Which plan includes landing pages, and what setup, limits, or usage costs apply?
Funnel Builder
Which plan includes funnel builder, and what setup, limits, or usage costs apply?
Payments
Membership Billing
Which plan includes membership billing, and what setup, limits, or usage costs apply?
POS Integration
Which plan includes pos integration, and what setup, limits, or usage costs apply?
Plan Your Budget
Published NBS subscription prices; confirm the complete configuration
with each provider
Tier
NBS
Mindbody
Monthly subscription
Standard: $59/mo
Confirm current plan
Annual subscription
Standard: $590/year
Confirm current plan
Custom requirements
Premium: custom
Discuss requirements
Confirm users, usage charges, integrations, setup, and support before
purchasing.
View Mindbody's current plans. Provider link checked October 7, 2026.
Bring These Details to the Demo
Your expected contact volume, team size, and access requirements
Required channels, consent handling, and human handoffs
Your booking process, reporting needs, and integrations
Migration scope, implementation budget, and support expectations
Compare NBS to Other CRMs
Explore questions to ask when evaluating other options